TeeTMI Posted February 17, 2019 Report Share Posted February 17, 2019 Citizenship Delay Review Report from the Australian National Audit Office (ANAO) 'Efficiency of the Processing of Applications for Citizenship by Conferral' Full report at: https://www.anao.gov.au/work/performance-audit/efficiency-processing-applications-citizenship-conferral Conclusions 7. Applications for citizenship by conferral have not been processed efficiently by the Department of Home Affairs. 8. Applications have not been processed in a time-efficient manner. Processing times have increased and long delays are evident between applications being lodged and decisions being taken on whether or not to confer citizenship. Significant periods of inactivity are evident for both complex and non-complex applications accepted by the department for processing. 9. Applications have not been processed in a resource-efficient manner. The department has a suite of initiatives in train that are designed to improve efficiency but implementation has been slow. It has not set external key performance indicators to inform Parliament and other stakeholders of how efficient it has been in processing conferral applications. Further, the department is not checking the quality of the decisions being taken. Recommendations Recommendation no. 1 The Department of Home Affairs: a) re-introduce externally reported key performance indicators of the time taken to decide applications for citizenship by conferral; and b) expand its published processing times to also report the time being taken to decide applications for citizenship by conferral per month, including decisions to refuse citizenship. - Department of Home Affairs’ response: Disagreed. Recommendation no. 2 The Department of Home Affairs establish and monitor performance standards that address periods of processing inactivity, including the length of time between an application being received and substantive processing work commencing. - Department of Home Affairs’ response: Agreed in principle. Recommendation no. 3 The Department of Home Affairs agree with the Department of Finance a revised funding model for citizenship activities that is based on updated activity levels and efficient costs. - Department of Home Affairs’ response: Agreed. 1 1 Quote Link to comment Share on other sites More sharing options...
sianvz Posted February 20, 2019 Report Share Posted February 20, 2019 We finally got our letter this week for our citizenship interview and test to be held late May, we applied 4th May 2018! It is shorter than the 13-15 month processing time we were told at the time of applying so they must have done something to play catch up but still unnecessarily long and has meant we have not left Australia in almost a year because we didn’t want to have to pay for resident return visas. Quote Link to comment Share on other sites More sharing options...
BriD Posted February 22, 2019 Report Share Posted February 22, 2019 We applied on the 25th February 2018 and received our letter for the interview and test on the 25th January 2019. I have just been for the interview and the test. So exciting that it is coming closer to be a citizen!! Quote Link to comment Share on other sites More sharing options...
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