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Operational Change Analyst


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Operational Change Analyst

Billing Operations

About the team:

Our Billing Operations is a small, cross-functional team who are very dynamic and efficient. They ensure that Virgin Mobile, Simplus and M8 customers receive their bills on time and accurately, first time every time. They almost make receiving a bill an enjoyable experience!

About the gig:

The Operational Change Analyst role is key to the successful day-to-day operation of the Billing team at Virgin.

The role serves to support both the Operational Change Manager and Billing Production Team Leader to achieve their joint KPI of on -time and accurate billing for Virgin Mobile, SIMplus and m8 customers.

The role involves a split of responsibilities across the areas of operational configuration, revenue assurance and billing production. You will work across the entire end-to-end billing process and not leave a stone unturned in the process!

If you’ve worked in a billing production; configuration; or rating environment before, are eager to expand your technical knowledge, enjoy operational change management and are not afraid to roll up your sleeves to provide hands on support to the end-to-end billing process, then this role is for you! Please note that this is not an IT technical role and hence experience in database architecture (Oracle / UNIX), scripting languages and billing systems development is not required.

About U:

Knowledge & Experience Required

· Thorough working knowledge of front end billing system (preferably Eppix or Singl.eView) with a sound knowledge of the back end system processes

· Minimum completion of the VCE / HSC or it’s equivalent with 5 years full time business experience

· Preferably tertiary qualification in a related discipline

Professional Skills

· Minimum Intermediate Microsoft Word and Excel

· Essential experience working in a team environment

· Functional understanding of all business units typical of a large scale organisation - Finance, Sales, Marketing, IT and Customer Service including their principles and operations

Behavioural Competencies

· A self starter with initiative, drive and strong desire to succeed

· Strong time management and ability to meet deadlines

· High attention to detail

· Methodical approach to problem solving

· Eagerness to expand technical knowledge

· Ability to make and be accountable for decisions

· Can do attitude

· Good communication and interpersonal skills

· Flexible in working with people and changing situations

· Calm and level headed in pressure situations

· Flexible with time management

· Team player

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