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Systems Support Specialist – Singl.eView

Come Work in the Engine Room

About the gig:

The Systems Support Specialist role is the primary point of contact for technical support of the major applications set that makes this company tick. It is comprised of:-

Singl.eView Convergent Billing (CB)

Singl.eView Customer Management (CM).

Singl.eView Web (Selfcare)


VNAS Provisioning

Decision Point Credit Checking

CardGate Credit Card Payments

As a member of the IT Systems Support team, you will be responsible for 2nd and 3rd level support of all major applications throughout various environments.

The Singl.eView suite provides, amongst other things, retail rating and billing, customer account administration, product definition, revenue assurance, MNP and customer relationship management. It interfaces with external bodies such as IPND, Financial Institutions and Credit Bureau and application systems such as Switching Engine, MNP Systems, Data Warehouse, SAP and Customer Self-Service. The three-tiered product set runs across a variety of platforms and technologies and utilises core operating system, database, middleware, utility and application system functions to deliver business critical services to Virgin Mobile Australia.

You will work with the Development group, Business Planning and Delivery Team, Networks and various Business units. Where appropriate you will interact with Vendor and Service Provider support teams to maintain and manage the functionality, performance, integrity and general availability of Singl.eView and the associated functionality set.

About U:

Knowledge & Experience Required

• Tertiary qualified or appropriate industry experience.

• Minimum 2 years commercial experience providing 2nd and 3rd level support for Singl.eView CM and CB 5.01, or

• Minimum 3 years experience in supporting and maintaining high availability mission critical Billing, CRM and network provisioning systems.

• Strong commercial experience with support of an application within an HP-UX 11i operating system environment – system administration experience highly regarded.

• Strong commercial experience and understanding of RDBMS, preferably at least Oracle 8i.

• Strong SQL, PL/SQL*PLUS, PERL and Shell Scripting skills.

• Demonstrable knowledge of and experience with business analysis, problem diagnosis and support techniques in large organisations.

• Work experience in the Telecommunications industry

Behavioural Competencies

• Customer focus.

• Patience and tolerance.

• Process and analysis driven.

• Accepts responsibility, decisive, confident, and accountable.

• Works well in a team and unsupervised.

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