Jordy Posted January 26, 2018 Report Share Posted January 26, 2018 A number of users have reported getting this error when trying access our site. It only happens when using WiFi and not mobile data like 3G or 4G. ERROR The request could not be satisfied. Request blocked. Generated by cloudfront (CloudFront) Request ID: cjUiQclJ9Isy_InEcVK2elOZTn6nqHn1tJBP8Uv_cfARnJ_i44N1MQ== if you have had this error can you let me know please. Jordy@saaustralia.org Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted January 26, 2018 Report Share Posted January 26, 2018 Yes all the time since about Christmas time. I have to use a virtual server to get on. Wifi won't work and 3G/4G is intermittent. I've tried multiple browsers too and Opera (yes I know! I was desparate) says that there is a problem with the digital certificate of the website if that information is helpful to you. Quote Link to comment Share on other sites More sharing options...
0 Mara Posted January 26, 2018 Report Share Posted January 26, 2018 Not me, all works for me! Thank goodness, as I am not tech savvy! Quote Link to comment Share on other sites More sharing options...
0 AFreshStart Posted January 27, 2018 Report Share Posted January 27, 2018 Same issues @jordy, I access the site mainly from my mobile on my iPhone and have that error on 3G/4G and WIFI. Quote Link to comment Share on other sites More sharing options...
0 TamTam Posted January 27, 2018 Report Share Posted January 27, 2018 I also get that error - I haven't tried turning the wifi off though and just using 4G. Desktop sometimes give me that error but if I just turn the VPN on it works. I also have the issue sometimes that I will select a thread to read and then the screen flashes blank after a few seconds (happens on the phone and tablet but not laptop) Moral of the story - maybe I have too many devices... Quote Link to comment Share on other sites More sharing options...
0 RedPanda Posted January 27, 2018 Report Share Posted January 27, 2018 I mostly access the forum from my laptop over wi-fi, so no issues on my side. Quote Link to comment Share on other sites More sharing options...
0 Nev Posted January 27, 2018 Report Share Posted January 27, 2018 I use a desktop and laptop regularly, both using an up to date Windows 10 on chrome, iinet VDSL & office connection, no problems Gave a quick test from a virtual machine in Microsoft's hosting environment with no problems (Server 2016 & Google Chrome) Fired up Internet explorer and Edge and tried those from the desktop as a quick test with no problems (Both fully updated) The peeps getting the errors, have you run updates on your PC's? I could be a patch thing? Quote Link to comment Share on other sites More sharing options...
0 Nev Posted January 27, 2018 Report Share Posted January 27, 2018 (edited) Ok, did a bit of reading up, this can be caused by cache and cookies in your web browser, Can one of the peeps please post what web browser you are using and i will put up instructions on how to clear cookies and cache without resetting any of the important bits, then they can test if that fixes the issue Edited January 27, 2018 by Nev Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted January 27, 2018 Report Share Posted January 27, 2018 Nev I've done all that, my laptop is up to date and I've tried Chrome, Safari, Firefox and even Opera. Some newly installed to try too. It's a host server issue because someone behind the scenes for the forum asked for my IP address and then tweaked something so that it all worked fine for a short while. Also when I use a virtual server it also works fine which just reiterates that it is a host server issue. The exact steps I use which is why I KNOW it's the host server: open browser and type in URL, get error. Leave browser open at the same spot. Open up VPN service. Choose Sydney as the location and connect. Go back to open browser, hit refresh and suddenly it can get to the forum. Quote Link to comment Share on other sites More sharing options...
0 Nev Posted January 28, 2018 Report Share Posted January 28, 2018 So cloudfront is a distribution system but it also can have blacklisted IP's If the problem is not fixed on your side then your IP has been blacklisted, are you running a static IP? (PS this gets done automatically by Amazon not saaustralia), If not switch off your router for 30 minutes, that should make sure that you get a new IP when you re-connect i would also check for viruses on your network or your kids trying out some hacking via your network, might also be worth changing all your WIFI passwords and making sure they are all set to WPA2 and you dont have that share your internet telstra rubbish happening, as it could be the neighbors using your network and therefore IP Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted January 28, 2018 Report Share Posted January 28, 2018 Thanks for the suggestions but we are on top of all that. Husband is an engineer and has had to do this sort of stuff as a job. Also the error is across many IPs as people on the Facebook group for this page have had the same issue and we live all across Australia. I can get on via my VPS so I've fixed it for myself. Also means I spend less time on here which can be a good thing when I need to be working. Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted January 28, 2018 Report Share Posted January 28, 2018 Oh and we aren't with Telstra so none of that problem thank goodness Quote Link to comment Share on other sites More sharing options...
0 Jordy Posted January 28, 2018 Author Report Share Posted January 28, 2018 it is a host side error. Very frustrating cause they can’t seem to fix it. It is as said above, that IP addresses are getting banned for excessive error logs. Each IP address then has to be manually unbanned. Our software supplier is working on it. Quote Link to comment Share on other sites More sharing options...
0 Nev Posted January 28, 2018 Report Share Posted January 28, 2018 Ahh ok Quote Link to comment Share on other sites More sharing options...
0 SimpleSimon Posted January 29, 2018 Report Share Posted January 29, 2018 Thanks for your help addressing this Jordy Quote Link to comment Share on other sites More sharing options...
0 SimpleSimon Posted January 31, 2018 Report Share Posted January 31, 2018 Hi @Jordy, The website is still a problem. I get flashes of access (like now) and then it shuts me out. Quote Link to comment Share on other sites More sharing options...
0 Jordy Posted January 31, 2018 Author Report Share Posted January 31, 2018 Hi Simon, I have asked Invision Support to check your IP address again. So sorry this is happening and thank you for reporting it. I still wonder how many are having issues but not telling me cause the cant get on. Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted January 31, 2018 Report Share Posted January 31, 2018 Without my VPN I would not be able to get on at all. Nothing else works: not my home wifi, work wifi, friends wifi or 3g/4g. It's just crazy. Quote Link to comment Share on other sites More sharing options...
0 ChrisH Posted January 31, 2018 Report Share Posted January 31, 2018 @Jordy can we not get them to purge that table completely? Is this an AWS Cloudfront issue? Do Invision Support have examples of the errors that caused people to be booted? Quote Link to comment Share on other sites More sharing options...
0 SimpleSimon Posted January 31, 2018 Report Share Posted January 31, 2018 (edited) For 2 days I've been able to access the site on my home WiFi which is the first time since the beginning of January. So Invision is doing something right. However, there is an issue with the website on mobile phones. It keeps reloading or hanging up. This is on Google Chrome, Firefox and Safari. @Jordy, my home WiFi IP address seems to have been purged. However, my phone (different IP) is still blocked from the site. As @ChrisH suggests, can they purge the IP completely. Edited January 31, 2018 by SimpleSimon Quote Link to comment Share on other sites More sharing options...
0 Rubie Posted February 1, 2018 Report Share Posted February 1, 2018 On 31/01/2018 at 8:43 PM, Jordy said: Hi Simon, I have asked Invision Support to check your IP address again. So sorry this is happening and thank you for reporting it. I still wonder how many are having issues but not telling me cause the cant get on. I'm also getting issues. It's been like this for close to 3 weeks now. keeps throwing me out. Quote Link to comment Share on other sites More sharing options...
0 TamTam Posted February 13, 2018 Report Share Posted February 13, 2018 @Jordy any luck solving this issue? Quote Link to comment Share on other sites More sharing options...
0 Eyebrow Posted March 26, 2018 Report Share Posted March 26, 2018 I cant get access via ipad or iphone. Only computer. Is this issue still happening? Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted March 26, 2018 Report Share Posted March 26, 2018 Yes it is unfortunately. It's a hosting issue so there's nothing wrong with your devices. 2 Quote Link to comment Share on other sites More sharing options...
0 SimpleSimon Posted March 26, 2018 Report Share Posted March 26, 2018 I can only get in using a VPN now. And the site is unstable on my iPad and iPhone. Quote Link to comment Share on other sites More sharing options...
0 RYLC Posted March 26, 2018 Report Share Posted March 26, 2018 Yes me too Simon Quote Link to comment Share on other sites More sharing options...
Question
Jordy
A number of users have reported getting this error when trying access our site. It only happens when using WiFi and not mobile data like 3G or 4G.
ERROR
The request could not be satisfied.
Request blocked.
Generated by cloudfront (CloudFront) Request ID: cjUiQclJ9Isy_InEcVK2elOZTn6nqHn1tJBP8Uv_cfARnJ_i44N1MQ==
if you have had this error can you let me know please. Jordy@saaustralia.org
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