Tamara HDU Posted September 16, 2014 Report Share Posted September 16, 2014 (edited) I was out walking the dog and noticed that 2 street lights were out...just a couple of houses down from me. I started with the phone book...then googled "street light faults Adelaide"The web address for SA Power Networks popped up. What a totally user friendly site. Everything could be reported online with a map showing all the street lights in the road. Only took a few seconds.There's no excuse for not reporting things if it's this simple!The web address is:https://slo.apps.sapowernetworks.com.au/The one light was repaired within 2 days.I just received a letter from them with a cheque enclosed! It took 6 weeks to repair the other street light (needed a complete new assembly at the top) and they sent me a cheque for $150 which was $25 per week for the period that it took to repair it.How good is that! Edited September 16, 2014 by Tamara HDU 2 Quote Link to comment Share on other sites More sharing options...
HadEnoughofJuju Posted September 16, 2014 Report Share Posted September 16, 2014 That's cool. Nice to live in a place where service delivery still means something. Quote Link to comment Share on other sites More sharing options...
Rhino1 Posted September 16, 2014 Report Share Posted September 16, 2014 Wow, cycling at night time might just be a lucrative past time... 1 Quote Link to comment Share on other sites More sharing options...
zamunda Posted September 17, 2014 Report Share Posted September 17, 2014 We live in Adelaide and the service level is amazing.We used their website and reported a street light fault. In less than 24 hours the light was fixed. A few hours later a text message came through asking me if I was happy with the service.Awesome!!!! Quote Link to comment Share on other sites More sharing options...
Bronwyn&Co Posted September 17, 2014 Report Share Posted September 17, 2014 (edited) I was out walking the dog and noticed that 2 street lights were out...just a couple of houses down from me.I started with the phone book...then googled "street light faults Adelaide"The web address for SA Power Networks popped up. What a totally user friendly site. Everything could be reported online with a map showing all the street lights in the road. Only took a few seconds.There's no excuse for not reporting things if it's this simple!The web address is:https://slo.apps.sapowernetworks.com.au/The one light was repaired within 2 days.I just received a letter from them with a cheque enclosed! It took 6 weeks to repair the other street light (needed a complete new assembly at the top) and they sent me a cheque for $150 which was $25 per week for the period that it took to repair it.How good is that! I don't understand why they paid you. That is so random and....socialist, and....crazy! Sorry. Edited September 17, 2014 by Bronwyn&Co Quote Link to comment Share on other sites More sharing options...
Tamara HDU Posted September 17, 2014 Author Report Share Posted September 17, 2014 When I reported the lights out I had no idea that they would pay anything if the lights weren't fixed in a certain time. SA Power Networks sent me a copy of their service charter with the enclosed cheque. The service charter states that it is my right to have a working street light and that they will compensate anyone who reports a fault, if they do not rectify that fault within 5 working days. The compensation for not having a working street light is $25 per 5 business days. I consider it to be a brilliant business practice that keeps public service providers on their toes. Compare this with the "service" that I received from the Cape Town City Council and Eskom and its chalk and cheese! 1 Quote Link to comment Share on other sites More sharing options...
HansaPlease Posted September 17, 2014 Report Share Posted September 17, 2014 I don't understand why they paid you. That is so random and....socialist, and....crazy! Sorry.Refund of rates is my guess? Then again, just read Tamara's reply. There you go! Quote Link to comment Share on other sites More sharing options...
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